Product Quality Guarantee Policy
Marcelektronik assures quality for the listed product categories and offers warranty services in the event of quality issues or non-human-induced problems. The warranty period begins upon receipt of the goods. Kindly note that any requests submitted after the specified timeframe will not be considered.
Quality Assurance Solutions Overview:
Refund: Partial refund / Full refund / Return for a refund.
Reshipment: Resending partial products / Providing a new replacement.
Repair or Exchange.
Note:
1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstance - refresh the hardware or root the device - open the product to fix the device -modify, delete, customize or exchange product components -use the device in an inappropriate manner -continue to use the item once a fault occurs and causes more damage
